Privacy Policy

This Privacy Policy describes how Avysera ("we", "us") collects, uses and shares your personal information when you visit or make a purchase from avysera.com (the "Site").

Information we collect

Order information: name, billing and shipping address, email, phone number, and payment details (processed securely by our payment providers — we never see or store full card numbers).
Device information: browser, IP address, time zone, pages viewed and how you interact with the Site, collected via cookies and similar technologies.
Marketing information: your email address if you join our mailing list, and your preferences.

How we use it

We use order information to fulfil orders, process payment, arrange shipping, provide tracking, handle returns and guarantee claims, and communicate with you about your order (including subscription renewal reminders). We use device information to keep the Site secure, improve it, and measure the effectiveness of our marketing. With your consent where required, we send marketing emails you can unsubscribe from at any time via the link in every email.

Cookies & advertising pixels

Our Site runs on Shopify and uses cookies necessary for the store to function (cart, checkout, preferences), plus analytics and advertising cookies — including the Meta (Facebook) Pixel — that help us understand Site usage and show relevant ads. You can control cookies through your browser settings and, where shown, our cookie banner. Opt out of interest-based advertising at facebook.com/settings/ads, and for more options visit optout.aboutads.info. See also Your Privacy Choices.

Who we share it with

We share personal information only with service providers who need it to run the store: Shopify (our ecommerce platform), payment processors (e.g. Shopify Payments, PayPal), shipping carriers and fulfilment partners, our email marketing platform, and analytics/advertising providers (e.g. Meta, Google). We may also disclose information to comply with applicable laws or lawful requests. We do not sell your personal information.

Your rights

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, object to or restrict its processing, or withdraw consent — including rights under the Australian Privacy Principles, the GDPR (EEA/UK) and the CCPA/CPRA (California). To exercise any of these, email info@avysera.com — we respond within 30 days. EEA/UK residents may also lodge a complaint with their local supervisory authority; Australians may contact the OAIC.

Data retention

We keep order records for as long as needed to provide our services and meet legal (tax, accounting, consumer-law) obligations, then delete or de-identify them. Marketing data is kept until you unsubscribe or ask us to delete it.

Changes & contact

We may update this policy to reflect operational or legal changes — the current version is always on this page. Questions or requests: info@avysera.com, or write to Avysera, 44 Pine Ave, Davistown NSW 2251, Australia.