Return Policy

Our 30-day money-back guarantee

We want Avysera Energy & Focus™ to earn its place in your pocket. If you're not happy with your purchase for any reason, you're covered by our 30-day money-back guarantee — no questions asked.

How to claim

Email info@avysera.com within 30 days of delivery with your order number and a short note on what wasn't right. If the product arrived damaged, include a photo or a video of the damage so we can process a replacement or refund quickly. We'll reply within one business day and arrange a replacement or a refund — your choice. For guarantee claims you generally won't need to post anything back; if a return is required, we'll tell you before you send anything.

Refund timeframes

Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank, funds typically appear within 5–10 business days.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or isn't what you ordered, contact us within 14 days of delivery with a photo or video of the problem — we'll replace it or refund you in full, including any shipping paid, at no cost to you.

Change-of-mind returns

Outside the guarantee (or for unopened extras), we accept change-of-mind returns on unopened items in original condition within 30 days of delivery. Return postage for change-of-mind is at your cost; the product price is refunded once the return is received.

Subscription orders & renewals

Your 30-day money-back guarantee applies to subscription orders exactly the same as one-time orders — every order you receive is covered.

Subscriptions are made clear before you buy: the discounted price and 30-day billing frequency are shown at checkout when you choose Subscribe & Save, and we email you a reminder 3 days before every renewal so nothing is ever charged without warning. You can pause, skip or cancel anytime — free, with no lock-in periods or fees — from your My Account page or by emailing us. Full details are in our Subscription Terms.

Charged for a renewal you didn't want? Email us first — please don't dispute it with your bank. A quick message to info@avysera.com is sorted faster than a chargeback: we'll cancel future renewals and arrange any refund you're entitled to right away.

Late or missing refunds

If a refund hasn't appeared after 10 business days, check with your bank or card issuer first, then contact us at info@avysera.com and we'll chase it with our processor.

Nothing in this policy limits any rights you have under the Australian Consumer Law or other applicable consumer protection laws.

Avysera · 44 Pine Ave, Davistown NSW 2251, Australia · info@avysera.com