Shipping Policy

Processing

Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email when your order is placed and a tracking link the moment it ships.

Delivery times (after dispatch)

Australia: typically 5–10 business days
United States, Canada, UK & Europe: typically 7–14 business days

These are realistic estimates, not promises — carrier delays, customs processing and peak periods can add time. If your tracking hasn't moved for more than 5 business days, email info@avysera.com with your order number and we'll investigate with the carrier.

Shipping cost

Free tracked shipping on every order, worldwide — no minimum spend. Every order ships with full tracking — no untracked mail.

Where orders ship from

To keep prices down we fulfil from both domestic and international fulfilment centres, so your order may arrive from an overseas facility. Delivery estimates above already account for this.

Customs, duties & taxes

International orders may be subject to import duties or taxes levied by your country. Where these aren't collected at checkout, they're the responsibility of the recipient. Chewing gum is restricted in a small number of destinations (e.g. Singapore) — please check your local rules before ordering.

Addresses & delivery issues

Please double-check your address at checkout — we can't redirect a parcel once it's with the carrier, and re-shipping an order returned due to an incorrect address may incur a new shipping charge. If a parcel is marked delivered but hasn't arrived, contact us within 14 days and we'll help investigate.

Avysera · 44 Pine Ave, Davistown NSW 2251, Australia · info@avysera.com